Driven by my desire to contribute to the ever-changing world of technology

Hello, I’m Luis Rodriguez, an IT Analyst with a strong passion for evolving technologies. I invite you to explore my skills and experience that make me a valuable asset in the field. You can visit my profile to connect with me on LinkedIn.

With a background in systems administration and a genuine enthusiasm for technology, I am constantly seeking new opportunities to delve into the latest innovations and find ways to improve upon them. I thrive on breaking apart technologies, understanding their inner workings, and transforming them into something even better.

Experience

IT Analyst, Betfred

Las Vegas, NV

(2020-Present, Betfred Sports)

More info
  • Administered support for gaming platforms like Open-Bet
  • Managed cloud-based domain on Microsoft Azure platform
  • Facilitated deployments of physical sports-betting locations in various states (Server, AV & Network setups)
  • Travel around the country to retail locations to roll-out new or troubleshoot existing hardware stacks.
  • Web development/administration for various customer facing applications.
  • Research and development of new technology for the sports betting business.

IT Help Desk Administrator

New York, NY

(2018-2020, Apicha Health Center)

More info
  • Configured hardware, devices and software to setup work stations for employees.
  • Removed and replaced malfunctioning components to correct hardware problems.
  • Trained end-users in use of Office 365 and eClinicalWorks.
  • Setup new user accounts using AD, Office 365, AIRS and eClinicalWorks.
  • Demonstrated professionalism and courtesy with end users while working to resolve issues. Provided daily reports of medical provider productivity.
  • Kept inventory of deployed devices.

Venue IT, Tribeca Film Festival

New York, NY

(2018-2018, Tribeca)

More info
  • Setup intranet/internet for various venues for the festival.
  • Setup MAC filtering for event guests and journalists.
  • Monitored networks and network devices to ensure swift problem resolution.
  • Collaborated with event organizers in disaster planning, network backup and recovery process monitoring.
  • Provided all required network documentation to inform management at all venues or our networks.

Help Desk Technician, Gateway Counseling Center

New York, NY

(2016-2017, Gateway)

More info
  • Setup new users AD and G-Suite accounts.
  • Trained end-users of G-Suite and 8×8 on use, functionality, and application to business problems.
  • Monitored 8×8 Voip phone system.
  • Used SpiceWorks ticketing systems to manage and process support actions and requests.
  • Removed and replaced malfunctioning components to correct hardware problems.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Kept inventory of deployed devices.

Product Specialist, Google

New York, NY

(2016-2016, Google)

More info
  • Continually expanded knowledge of Google product lines.
  • Assisted with demonstrations for Google products to showcase functionality to retail sales people.
  • Contributed expertise to multiple communities to enhance outreach and branding strategies.

Knowledge Advisor, Micro Center

Yonkers, NY

(2014-2015, Microcenter)

More info
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Stayed up to date on the latest PC hardware to better help customers and the best product for their builds.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Ensured efficient and timely replenishment of sales floor merchandise.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.

Certifications

CompTIA A+

September 2017 – Present

Education

High School of Computers & Technology

2007-2011

High School Diploma Computer Science